Returns & Exchanges

At Wholesale Vaping Supply, we strive to ensure your satisfaction by offering a comprehensive 30-day return policy for defective electronic components and unopened hardware. Our goal is to streamline the exchange process so your business can continue to operate without interruption.

Return Process

• 1.
  Initiate an RMA Request

  Log into your wholesale account and navigate to the 'Order History' section to submit a Return Merchandise Authorization (RMA) request for the specific items.

• 2.
  Package Your Items

  Securely pack the defective or unopened electronics in their original manufacturer packaging, ensuring all manuals, cables, and accessories are included.

• 3.
  Ship to Our Warehouse

  Affix the provided RMA shipping label to your package and drop it off at any authorized carrier location to be sent to our quality control department.

• 4.
  Verification and Credit

  Once our technicians verify the defect or condition of the returned goods, we will issue a store credit or process a replacement shipment within 3-5 business days.